HOUSEKEEPING SUPERVISOR
A. Main Tasks
A. Receiving Reports from the Front Desk of the expected arrival room, and ED, as well as continued attention to the subordinate (Roomboy).
2. Check rooms and public areas, especially for guests CIP.
3. Record and report on the "Missing Article", damages and the repairs.
4. Provide guidance on work procedures and instructions to his subordinates.
5. Oversee the operational administration of the Housekeeping Department and Materials requisition.
6. Provide guidance and organize General Linen and Uniform Room or Roomboy Station.
7. Responsible for supplies Cleaning Supplies, Guest Supplies, and all storage.
8. Receive and investigate reports of his subordinates, and if necessary make a Request for Repair.
9. Lost and Found handle.
10. Make inventory linen, guest supplies, cleaning supplies and other end of each month.
11. Make a report about the lost report, monthly report damage.
12. Creating a time schedule for the Housekeeping Department employees.
13. Lead set-up and clear-up furniture when there function and others.
14. Organize employees on leave and license.
15. Hold checking all areas including the garden.
16. Immediately contact the supervisor, if any thing improper.
B. Additional tasks
A. Fostering a harmonious working compactness and good cooperation with other department.
2. Assessing the job performance of subordinates directly.
3. Create and foster a healthy working atmosphere.
4. Carry out all orders from superiors.
5. Organizing briefings and meetings.
Here are the steps - steps that work I want to do in making a planning job in Housekeeping:
A. Area Inventory List
Planning work in the Housekeeping department starts with making an inventory list of all areas that fall under the responsibility of the Housekeeping Department. Preparation of area inventory list is the first step in the planning, because the list will be known to all the work to be done by housekeeping. Inventory list meruapakan a long list and should be written in detail. This was due to the diversity of the characteristics of the space and the area as a general housekeeping duties.
For the manufacture of a guestroom inventory list, the best way is by following the procedures or the sequence of cleaning the room by room boy and order - the order of the examination room by Supervisor .. For example, a room inventory list, created in sequence clockwise or anti clockwise and from top to bottom. Various other methods can be made in accordance with the tastes and needs, but most importantly in this case is a system that has been made must be executed and obeyed both by Pramukamar or by the supervisor in carrying out their duties - each.
2. Frequency Schedules
Definition of schedule frequency is the number of times an item is listed in the inventory list to be cleaned or - maintained. Frequency of cleaning an item can be every day or every week depending on the standard procedure of execution of the work of a hotel, while the time of the examination can be daily or weekly, but remain to be implemented periodically general (deep) cleaning.
Making general cleaning schedule should be made in a calendar plan. Calendar plan is a guideline housekeeper to make not only for the work schedules for staff, but the amount of energy needed to carry out the cleaning project was special. For example, general cleaning done during low season and pay attention to the work plans of other departments, for example, by observing when the air conditioner maintenance schedule by the engineering department. Planning a general cleaning schedule should be to minimize disruption to guests and other departments.
3. Performance Standard
Performance standards in the manufacture of the first things done is to answer the question:
Ø Any items that need to be cleaned or maintained and in which areas are?
Ø What are the standards to be met in carrying out this work?
Performance standard not only contains about what activities are to be implemented, but also covers in detail how the activities are exercised.
A key objective in planning the work in the housekeeping is every employee how to perform the work in accordance with the standards set. The key to job pelaksanakan always consistent or standard, then a lady housekeeper should make performance standards, communication and direction to subordinates.
The most important aspect that can be achieved with a performance standard is the occurrence of a consensus on how the implementation of a job.
Performance standards are the result of cooperation between management and employees made in a training program. So it can be said is a standard performance agreement to be executed and obeyed by all employees, because they alone were made. Implementation of the work in accordance with the standards can only be achieved memalui continuous training program.
After discussing (more precisely when it is said to test) a performance standard in a training program. each job is in conformity with performance standards, the key word is control. The results of monitoring carried out every day and the evaluation work carried out at regular intervals should be followed up with a retraining program. It aims to ensure that all employees perform their duties effectively and efficiently. Housekeeper must conduct a review at least once a year, to see if the department - as a whole - has been carrying out a predetermined performance standard, or did he have to do a revision and create a new working methods to be applied to next year.
4. Productivity Standards
Productivity standards or standards of productivity, can be interpreted, "amount" of work can be completed by each employee. Developing a standard for productivity begins by answering the question: how much time is needed by an employee in completing the job retention (in accordance with established performance standards) are charged to him. Productivity standards for each employee shall be determined by reference to the plan of operating costs has been determined.
Because of the diversity of performance standards adopted by each hotel, making it impossible to create a standard that applies in general productivity. The size of a hotel and service levels that must be given to the guests also resulted in the diversity of productivity standards for each employee. One way is used to set standards of productivity is, housekeeper must know how much time is needed by employees to complete a job, according to the standard implementation of the work that has been set.
For example, a Pramukamar productivity standards in preparing the room, is to divide the working time available to the average time required to prepare a room in a single work period or shift.
The quality and quantity of work can menjadii a double-edged dagger. On one hand, if the determination of performance standards are too high, then the number of jobs generated will be low. While on the other hand, sooner or later (usually sooner than expected), the supreme leader or the hotel general manager will use both the blade to cut the high cost of labor incurred by the housekeeping department. This action forced the housekeeper to reduce the number of employees as well as the balance between productivity and quality by the way, reviewing the performance standard in order to remain in line with productivity standards.
On the other hand if the establishment of performance standards are too low, the quantity of work will be high. At first the general manager might be satisfied. Performance standards are too rendahi can lead to complaints from guests and employees increased, as a reflection of the changing kondisin hotel is dirty or not standard, this situation allows the general manager again using a knife, cut the time by the housekeeper's career by replacing it with other people, and directly oversee the operational costs with strict housekeeping.
Challenges that must be answered is the balance between job quality standards with the quantity of work. Both of these should not be considered as two daggers that can injure the eye, both can be used as tools and controls for the other
